Location: Kota Kemuning, Shah Alam
Key Responsibilities:
Job Overview:
The M&S Assistant Manager is responsible for promoting company products and solutions to customers. This role involves understanding customer needs, presenting the company’s products and services, and providing technical expertise throughout the sales process. The M&S Assistant Manager will need to work closely with the sales team, project execution team and engineering department to ensure that customer requirements are met.
Key Responsibilities:
- Customer Engagement & Relationship development:
- Develop and maintain relationships with existing and potential customers.
- Understand customer requirements, identify potential issues, and propose solutions.
- Provide technical presentations and product demonstrations to explain the benefits of the company’s products.
- Customer Technical Support & Solution:
- Working together with the engineering/project team to provide solutions that meet customer specifications.
- Offer pre-sales and post-sales technical support, ensuring customer satisfaction throughout sales to project execution and after sales service cycle.
- Learning and execute the Sales Process support and Company Sales Policy:
- Preparing and delivering technical/sales presentations that explain the products and services to potential customers.
- Coordinate with our Estimator Department to prepare detailed cost estimates and commercial proposals, including technical submission as per tender requirement.
- Assist in tendering processes by providing commercial & technical input to our estimator team for commercial proposal and bids.
- Product Knowledge:
- Attending arrange internal and external training to stay up to date with industry trends, emerging technologies, and competitor products.
- Understand the full range of company products and services, as well as how they benefit customers in various applications.
- Collaboration & Reporting:
- Work closely with the sales, marketing, and engineering teams to develop sales strategies.
- Provide regular feedback and market insights.
- Prepare and report on sales activities, customer feedback, and project pipeline follow up status during regular sales meeting.
Key Qualifications:
- Education: Bachelor’s degree in engineering (electrical, mechanical, or a related field).
- Experience: Minimum 7 years of sales experience, particularly in a technical or engineering field. Experience with medium voltage or low voltage power distribution products is preferred.
- Skills:
- Strong technical understanding of the company’s product portfolio.
- Excellent communication and presentation skills.
- Ability to translate technical information into clear and compelling sales pitches.
- Problem-solving skills and the ability to work with cross-functional teams.
Additional Requirements:
- Willingness to travel for customer visits and site assessments locally and overseas.
- Ability to work independently
- Ability to communicate effectively in English and Mandarin, both verbally and in writing (Mandarin proficiency is essential due to frequent communication with Mandarin-speaking stakeholders)